Privacy Policy mrwira – Member Personal Data Protection

Mrwira collects various types of personal information to ensure the services we provide are safe, fast, and satisfying for every member. This information is collected transparently and only for the purposes set out in this policy.

Your personal information is collected through transparent and controlled channels. mrwira ensures every data collection method complies with the Malaysia Personal Data Protection Act 2010 (PDPA).

• Account Registration: When you register a new account, we collect basic information such as your name, phone number, and email address directly.
• KYC Process: When you submit identity verification documents for withdrawal purposes or account upgrades.
• Financial Transactions: Every time you make a deposit or withdrawal, transaction-related information is automatically recorded by the payment system.
• Platform Usage: Technical data such as IP addresses, device types, and activity logs are collected automatically when you use the mrwira website or app.
• Support Communications: When you contact our customer support team via live chat or email, conversation records are retained for reference and quality improvement.
• Cookies & Tracking Technologies: Our website uses cookies to improve user experience and understand usage patterns. Further details are explained in Section 6.

Mrwira uses collected personal information solely for legitimate purposes related to the delivery of platform services. We will not use your data for any other purpose without obtaining your consent first.

• Account Management: To create, verify, and securely manage member accounts, including the login process and two-factor identity verification.
• Payment Processing: To process deposits and withdrawals quickly and securely through our selected authorised payment partners.
• Fraud Prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account use in order to protect all members.
• Service Communications: To send important notifications regarding your account, transactions, security updates, and platform policy changes.
• Promotions & Offers: With your consent, to send you information about promotions, bonuses, and exclusive offers tailored to your preferences.
• Platform Improvements: To analyse usage patterns and improve platform features, technical performance, and overall member experience.
• Legal Compliance: To fulfil legal obligations, licensing regulations, and requests from relevant authorities.

Mrwira does not sell, rent, or trade members' personal information to any third party for commercial purposes. Data sharing only occurs in limited and necessary situations such as the following:

• Payment Providers: Required transaction information is shared with authorised payment processors such as DuitNow, FPX, and e-wallet providers to complete your transactions.
• Platform Service Providers: Gaming software companies that provide content to mrwira may receive minimal, anonymised game session data for technical purposes.
• Authority: In cases involving a valid court order, law enforcement request, or regulatory obligation, we may be required to disclose information to the relevant authorities.
• Analytics Providers: Anonymised and aggregated data may be shared with analytics services to help us understand overall platform usage patterns.

Mrwira consistently invests in the latest security infrastructure to ensure your personal and financial data is always protected against cyber threats, unauthorised access, and data breaches.

• 256-bit SSL Encryption: All data transmitted between your browser and mrwira's servers is encrypted using the same 256-bit SSL encryption standard used by leading banking institutions.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts to ensure only authorised owners can access their accounts.
• 24/7 Monitoring: Our system continuously monitors account activity to detect any suspicious or unusual access attempts in real time.
• Internal Access Controls: Only authorised personnel with a legitimate business need are permitted to access member personal data, and every access is logged for audit purposes.
• Secure Data Backup: Member data is regularly backed up to secure, isolated servers to ensure service continuity and recovery in the event of an emergency.
• Regular Security Testing: The mrwira platform undergoes regular penetration testing and security audits by independent experts to identify and address technical vulnerabilities.

The mrwira website and app use cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and maintain platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: To collect information about how visitors use our website — most visited pages, error messages, and load times. This data is aggregated and does not identify individuals.
• Functional Cookies: Allows the platform to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how members interact with the platform for continuous improvement purposes. Data is collected anonymously.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by mrwira. We are committed to respecting and facilitating the exercise of these rights.

Mrwira retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal obligations.

• Active Account Data: Retained for the duration your account is active and for at least 5 years after account closure for regulatory compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legislation and anti-money laundering standards.
• KYC Documents: Retained for 5 years after the end of the business relationship, or longer if required by regulatory authorities.
• Support Communication Logs: Customer support conversation records are retained for 2 years for quality control purposes and for reference in the event of a dispute.
• Analytics Data: Anonymised usage data is retained for 3 years for long-term trend analysis to support platform improvements.

Once the retention period expires, your data will be securely deleted or permanently anonymised using methods that ensure it cannot be recovered or linked back to you.

Mrwira is an online entertainment platform that is permitted for individuals aged 18 and above only. We take our responsibility for child protection very seriously.

• We do not knowingly collect any personal information from individuals under the age of 18.
• Our registration process requires date of birth verification and KYC to ensure compliance with the stipulated age restrictions.
• If we discover that personal information from a child has been collected inadvertently, we will delete that information immediately and close the relevant account.

Mrwira reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will take effect immediately upon being published on our platform.

• The date of the latest update will always be displayed at the top of this document for your reference.
• For significant amendments that directly affect your privacy rights, we will send a notification via email or an in-platform notification at least 7 days before the amendment takes effect.
• Continued use of the mrwira platform after amendments take effect constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

• Live Chat: Available 24/7 directly via the mrwira website or app — the fastest way to get a response.
• Privacy Email: [email protected] — please specify your email subject as "Privacy Inquiry" for faster handling.
• Our average response time for privacy-related enquiries is within 2 business days from the date of receipt.